refund policy

Your satisfaction is important to us

Our policy has a term of 10 days. If 10 days have passed from the day you received the product we can not offer you a refund or exchange. To have the right to return your item, it must be unused and must also be contained in its original packaging.
To complete a return, you will need a receipt or proof of purchase. Be careful not to send the item back to the manufacturer. There are some cases where a partial refund is made.
* Any product not in its original shape, is damaged or missing components for reasons not due to our fault.
* Any product that is returned more than 10 days after delivery.

Refunds (if applicable).
After we receive your product and check it, we will notify you by email if the refund is approved or rejected. If approved, the amount will be credited within a few days to your card or the payment method you originally entered.

Late or missing refunds (if applicable).
If you see that the credit is delayed, first of all, check your bank account again. Then contact your card company and your bank. In many cases, the credit from the bank is delayed. If, nevertheless, you do not see any credit please contact us at info@backpack-art.com.

Sale items (if applicable).
Unfortunately, refunds are only made on regular priced items, there is no refund on sale items.

Exchanges (if applicable).
Items will only be replaced if they are defective or corrupted. If you would like to exchange the same item, please send us an email with your information and send the item to Faiakon 41, Thessaloniki, 54453, Greece.

Gifts.
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of your return. As soon as the returned item is received we will mail to you a gift certificate.

Shipping.
To return your product, you should send it to the following address: Faiakon 41, Thessaloniki, 54453, Greece.
When you receive a refund, the cost of the return shipping will be deducted from your refund. All shipping costs are non-refundable and you are responsible for the cost of your return. If you are shipping an item over $75, you should consider using a trackable shipping service or taking out shipping insurance. We do not guarantee that you will receive the goods you return, and depending on where you live, it may take a few days or even weeks for the exchanged product to be delivered to you.