Have a Question?
Most frequent questions and answers
Our company’s office is located in greece.
All our products come from reliable suppliers and manufacturers from China.
No, unfortunately we do not offer student discount.
We do run special promotions through our newsletter list from time to time. If you would like to hear about promotions first please subscribe to our newsletter.
No, you can only use one discount code in each individual order.
No, but if you receive a product defective you can return it back to us within 10 days.
Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure.
We have 3 ways to help you answer your question: 1. Chat with us 2. Email us 3. Use our contact us page.
We accept Bank transfer,Visa,Master card,American Express and PayPal.
Yes, you can pay with prepaid card if it is a visa or mastercad and your name is written.
Υou need to contact your local bank to find out about the commissions. We don’t charge a commission.
We’ll give you the full price up front and that will include taxes and shipping to your door so it’ll be very clear.
Yes we can receive payments from an account in a different name, but we will need to verify the source.
No there isn’t a minimum price.You can order whatever you want with free shipping.
If you have not received your order within the allotted delivery time frame, please notify us by email.
No, we do not accept wholesale orders because we can’t get better prices. We only accept individual orders.
Once you you are charged, we are unable to interfere with the process, because we are promptly starting to pack and process your order. Therefore if you are not charged we are able to cancel the process.
Yes, you can. Along with your order confirmation, once your order has been shipped a tracking number will be sent over to you so you can track your order just clicking on it.
If your order never arrives you will send us an email to check the status of the order with our supplier and we will refund your money.
If you haven’t received an order confirmation email, there are two reasons why this happens: 1. Your order was never actually placed and processed. 2. You have entered an incorrect email address with your order. If you are certain that the email address linked to your order is correct, please check the spam folder in your mailing client for your order confirmation. In the event that you still cannot locate an order confirmation, please contact us.
No, if you don’t want to set up an account with us you have the option to checkout as a guest. All you’ll need is your contact and shipping information.
We offer DHL EXPRESS and E-PACKET.
The delivery time with the standard shipment is 8-17 days and with the express shipment is 5-9 days.
No, the shipping time and cost depends on which group each country belongs to. Read our shipping policy to learn about the Groups and the shipping cost.
You send the item directly to our company. But first you must send us an email and we will give you instructions for the correct procedure.
Once your return is received, we will send you an email to notify you that we have received your returned item and processed your refund. A credit will automatically be applied to your credit card or original method of payment. Please be patient. It may take time before your bank posts your refund.
If you’ve received the wrong item in your order by our company’s mistake, please return it and we will make a refund or we will send you the right one. If you placed the wrong item in your order, unfortunately we can’t do anything to help you.
Your rewards can be found on the right side of the website header.
Points never expire.
Coupons never expire.
You can exchange your points for coupons.
With your coupons you can buy anything from our store.
Coupons will not be reissued if you make a return. The coupon amount is spread evenly across each item in your purchase, so if you return one or several items you will be given a refund for the amount that you paid for each item.